You can easily print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair or scrapped. SIMMS automatically generates all the appropriate transactions including replacement orders, purchase orders and vendor returns. SIMMS’ complete, start-to-finish solution saves you many hours of data entry and eliminates the need to search through file drawers for supporting historical documents.
Destroy or Fix items - Fix and/or destroy items once they are received into RMA
Generate RMA/RTV Reports - In moments you can print important RMA/RTV related reports so you always have your finger on the pulse of your RMA department
Return Merchandise Authorization (RMA) - As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. With SIMMS’ Return Merchandise Authorization it is easy to determine the status of a return whether or not it has been received. The Return Reason Report shows you which items have been returned, who is returning them and the reason why so that you can quickly identify possible problems
Return to Vendor (RTV) - features allow for a smooth return/replacement process with the vendors that supplied the item, who can repair refurbish or completely replace the faulty piece with a brand new item. The warranty settings for the items alert the user to whether the pieces are still covered.
Track Serial Numbers and Manufacturer’s Lots - Track the serial number and lot numbers for the RMA items used in transactions
Track Purchase History - View all of your customer purchase history from the RMA module enabling you to not only process an RMA for an item but also determine which sales transaction to which items are related
Track Warranties - SIMMS informs you which items are past their warranty when you attempt to complete a RMA-IN document, giving you the ability to prevent items with expired warranties from entering your company