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Service and Return Software RMA & RTV - SIMMS Inventory Management

Overview

SIMMS Inventory Management offers a competitive edge for distributors and manufacturers, with features that create a completely integrated return management solution that saves time, boosts customer satisfaction and gives you a real competitive advantage. With the SIMMS Return Merchandise Authorization module, returns and replacements can be processed with both speed and ease. You can handle every return with one flexible solution no matter the market in which your company competes.

SIMMS Service and Returns module provides a competitive edge for distributors and manufacturers with features that create a completely integrated return management solution that saves time, enhances customer satisfaction and gives your company a strong competitive boost. Most businesses that handle item sales also need to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge.

SIMMS’ Service and Returns module makes it easy to handle all of this—and when a customer has an urgent replacement need, RMA even lets you easily create a cross-shipment entry. This gives you an accurate record of items shipped before returns are received, and one more opportunity to build complete customer satisfaction. This module creates a new level of integration for maximum efficiency.

With the SIMMS Return Merchandise Authorization feature, returns and replacements can be handled with ease. You can handle every return with one flexible solution no matter what your industry.

Service and Returns Software Functionality

You can easily print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair or scrapped. SIMMS automatically generates all the appropriate transactions including replacement orders, purchase orders and vendor returns. SIMMS’ complete, start-to-finish solution saves you many hours of data entry and eliminates the need to search through file drawers for supporting historical documents.

Destroy or Fix items - Fix and/or destroy items once they are received into RMA

Generate RMA/RTV Reports - In moments you can print important RMA/RTV related reports so you always have your finger on the pulse of your RMA department

Return Merchandise Authorization (RMA) - As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. With SIMMS’ Return Merchandise Authorization it is easy to determine the status of a return whether or not it has been received. The Return Reason Report shows you which items have been returned, who is returning them and the reason why so that you can quickly identify possible problems

Return to Vendor (RTV) - features allow for a smooth return/replacement process with the vendors that supplied the item, who can repair refurbish or completely replace the faulty piece with a brand new item. The warranty settings for the items alert the user to whether the pieces are still covered.

Track Serial Numbers and Manufacturer’s Lots - Track the serial number and lot numbers for the RMA items used in transactions

Track Purchase History - View all of your customer purchase history from the RMA module enabling you to not only process an RMA for an item but also determine which sales transaction to which items are related

Track Warranties - SIMMS informs you which items are past their warranty when you attempt to complete a RMA-IN document, giving you the ability to prevent items with expired warranties from entering your company

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