SIMMS Support Plans | Kornyk Computer Solutions


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SIMMS INVENTORY SOFTWARE SUPPORT PLANS

Overview

Questions about SIMMS Inventory Software? Get back to business faster with help from the experts. The SIMMS Inventory Management Software Support Network offers one-on-one assisted SIMMS inventory software support – so you can get the help you need, when you need it.* Our annual support plans provide fast, direct access to SIMMS software experts. Learn more about our support offerings:
Support Plan Features	One-Time	Silver	Gold	Platinum
Limited Telephone and/or support Issues for 12 months. An incident is a single support issue or question.	Pay per incident	10 calls	40 calls	Unlimited
Incident Response Guarantee	4 hour **	5 hours **	3 hour***	1 hour ****
Availability of Support	9-5 PT	9-5 PT	6-5 PT	24 hours
A Quarterly Usage Analysis Report that helps you keep track of the number of support incidents used and provides an activity analysis.	N/A		x	x
An account representative who will be your single point of contact and advocate within our support organization. The account representative will alert the support team about your needs and business requirements and make sure you receive full value from the support plan.	N/A		x	x
Toll-free hotline to a dedicated team of SIMMS experts familiar with your support needs.			x	x
Support Plan Fees Notice related to One-Time Support Option: if you do not have a support plan and have opt' d to utilize the One-Time Support option, the fee per call is $250 plus an additional $150 per hour if the call takes us longer than 1 hour to resolve.	$250/call & $150 per hour.	25% purchase price/year	40% purchase price/year	50% purchase price/year
Maintenance Plan entitling you to SIMMS Software updates for the duration of your Support Plan. Notice related to One-Time Support Option: if you do not have a support plan and have opt' d to utilize the One-Time Support option, you must be on the latest version to receive support, therefore if your version is not on the latest released version when you require support there is an additional fee of $150 per user count charged on top of the per incident fee in order to obtain the latest version of SIMMS.	Upgrade Fee of $150/User	x	x	x

All rates on this page are in US Currency

* KCSI reserves the right to limit each telephone call to one hour and to limit each contact (telephone or electronic) to one incident. Inquiries are limited to the following SIMMS product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that a plan member asks a support representative to analyze or resolve, (b) a product-usage question that involves a single topic on a drop-down menu or one SIMMS report. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact. For e-mail submissions received outside these hours, the response time goal is within the next business day. Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, company events, observed Canadian holidays, and events beyond our control.

** One-Time and Silver Plans: An incident response is a return phone call or email to follow up on your initial incident report. Guaranteed response to your support incident is only available Monday through Friday between 9:00 a.m. and 5:00 p.m. Pacific Time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.

*** Gold Plan: An incident response is a return phone call or email to follow up on your initial incident report. Guaranteed response to your support incident is only available Monday through Friday between 6:00 a.m. and 5:00 p.m. Pacific Time, except for occasional downtime due to system and server maintenance, company events, observed Canadian holidays and events beyond our control.

**** Platinum Plan: Access to technical support 24 hours a day, 7 days a week. Excluding occasional downtime for systems and server maintenance and observed Canadian holidays. This level of service only applies to phone support.

Late Renewal Notice: If you let your Support Plan expire then the Support Plan Renewal fee shall be calculated based on current pricing as indicated on 2013-SIMMS-Pricing.pdf

Overdue Account Notice: For Accounts that are overdue for any invoices due to Kornyk Computer Solutions International, Inc., we reserves the right to terminate your active support plan and generate a credit for the portion of the year remaining then apply that credit to the outstanding invoice once this happens the late renewal notice above applies and we reserve the right to place the remaining overdue account into collections.

Training:

KCSI and our SIMMS Authorized Resellers offer a wide range of options. We offer on site, online training and implementation expertise. Our people know what they are doing. SIMMS is an extremely powerful business tool with a lot of options. Some features are irrelevant to some industries, while being critical to others. We understand that different companies require different levels of training. Some companies may have experienced bookkeepers and in-house accountants on staff but may lack a strong MIS staff. Others may have an experienced Network Administration department but may be weak in accounting principles. Some companies may be strong or weak in both. For more information on training options click here

SIMMS Support Plans:

There are several support plans to choose from empowering you to pick the plan that works for your company, our plans range from a pay per call plan from 9-5 PST up to our Platinum plan offering 24/7 support with unlimited calls. click here to review the plans we have to offer.

Upgrades

When you invest in SIMMS, you make a significant decision. You choose a powerful and convenient Inventory Management solution that expands as your business grows. Make sure you maximize your investment by renewing your annual Support Plan, which includes upgrades and provides the following benefits:

Upgrades for SIMMS as they are released. You will always have the latest, most current version of SIMMS.
Product enhancements from our development team. Take advantage of additions and enhancements that make the job easier.
Quarterly newsletter designed specifically to keep you up to date on the most current product, service and training information from KCSI.

On-site Technical Support:

Purchase a block of support service time to ensure the smooth operation of your system on an ongoing basis. On-Site Technical support services are provided at the rate of $150.00 USD per hour or $1,200.00/day USD, plus expenses.

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