Service and Returns with SIMMS 2015

simms_servicereturns
Almost every company needs to process customer returns to stay competitive.

As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge.

SIMMS offers a competitive edge for distributors and manufacturers. These features create a completely integrated return management solution that saves time, boost customer satisfaction and give you a real competitive advantage.

With the SIMMS Return Merchandise Authorization (RMA) feature, returns and replacements can be handled with ease.

You can manage every return with one flexible solution:

  • Fix or Destroy Items: In SIMMS you have the ability to fix and/or destroy items yourself once received into RMA.
  • Generate RMA/RTV Reports: In a snap you can print important RMA/RTV related reports so you always have your finger on the pulse of your Service and Returns department.
  • Purchase History Tracking: Easily view the customer purchase history from the RMA module you can not only process an RMA for an item but also determine to which sales transaction the item was related to.
  • (RTV) Return to Vendor: An RMA module would not be complete without the ability to send items back to the vendor for repair. SIMMS addresses this requirement.
  • Serial Number/Lot Tracking: SIMMS provides the ability to track what serial number and lot number for the RMA items you are utilizing in the transaction.
  • Warranty Tracking: SIMMS will inform you when items are past their warranty while attempting to complete a RMA-IN document, giving you the ability to prevent items from flowing into your shop with expired warranties.

For more information on how SIMMS 2015 can benefit your organization’s needs, visit www.simmssoftware.com or email sales@kcsi.ca.

KCSI is Hiring!

kcsi_NowHiring3KCSI is now hiring for two positions:

We currently are offering two positions with the KCSI Team:

Software Developer
http://www.simmssoftware.com/inventory-software/software-developer.aspx

Software Sales
http://www.simmssoftware.com/inventory-software/software-sales.aspx

To learn more, visit the following URL:
http://www.simmssoftware.com/inventory-software/KCSI-is-Hiring.aspx

You can send your resume and cover letter by clicking here
(telecommuting is a viable option for these positions)

We look forward to hearing from an interested individual with a goal of excellence and a plan to succeed!

Articles of Common Sense

simms_wit&wisdomWhen Connie was applying for a new job, she asked the interviewer
if the company would pay for her medical insurance.
The interviewer replied that the cost of medical insurance was
deducted from the employee’s paycheck.
“The last place I worked, the company paid for it,” she said.
“Did they pay for your life insurance too?”
“Yes,” she said.
“And for your dental insurance?”
“Yes, they did,” she answered. “Not only that, but we got
unlimited sick leave, a month’s vacation, a Christmas bonus,
two hour lunch breaks, and free child care.”
“So why did you leave such a perfect place?” the incredulous
interviewer asked.
“The company went bankrupt,” she replied.

A railroad agent in India had been reprimanded for making
decisions without first getting direct orders from his superior
in headquarters.
One day his superior received the following startling telegram:
“Tiger on platform eating conductor. Wire instructions.”

Two friends who hadn’t seen each other in years met in a
supermarket. One woman asked, “Tell me, Ruth, how is your
son, George?”
“He’s getting along fine,” Ruth replied. “He’s a poet. He just
received his master’s degree in Literature from the university.”
“And what about Mary?”
“She’s just as smart as George,” Ruth replied. “She graduated
from college with a degree in Modern Art.”
“Wonderful! And how is little Freddy? What is he doing?”
“Well,” Ruth said, “Freddy is still Freddy. He wouldn’t go to
college—he became a plumber, instead. If it weren’t for him,
we’d all be starving.”

Channel Coordination

simms_channelInventory
Channel coordination is when channel members are brought together to advance the goals of the channel, as opposed to their own potentially incompatible goals.

Substantial research literature has been developed over the years on the subject of inventory. The more recent literature has examined the fundamental relationships between inventory control and price theory. A significant portion of this literature assumes the ultimate consumer demand as a constant and characterizes the relationship between a manufacturer and a retailer as a leader-follower problem. A primary assumption in these studies is that the manufacturer, as the leader, exerts almost complete control over the behavior of the retailer. However, in practice, the retailer does exert some control over the manufacturer. This paper develops a framework that integrates inventory control with constant demand and the economic relationship between consumer demand and retail price. Within this framework, the impact of order quantity, wholesale price and retail price on the behavior of both the manufacturer and the retailer is investigated. Furthermore, this paper explores the issues and conclusions that results from coordinating the relationship between the manufacturer and the retailer. Our analyses demonstrate that channel coordination can be achieved by utilizing well-known bargaining models. A numerical example is provided to illustrate our theoretical findings.

Channel boundaries are blurring: consumers are demanding options such as ordering online with in-store pickup, endless inventory regardless of where they shop, and free returns across all channels. The explosion of smartphone-driven shopping, the advent of “show-rooming” (as consumers browse in stores but buy from cheaper competitors online), and the popularity of no-added-cost returns (such as from shoe retailer Zappos) only underscore the pressures retailers face.

Moving to a single, consolidated supply chain will require retailers to become more agile-and not just to accommodate a proliferation in ‘ ship-from” locations as store back rooms become mini-DCs. “Ship to” locations will also proliferate, with the traditional store-display shelf joined by an in-store customer pickup.

Tech Tips

simms_wisdomA ‘blue bomb’ is a technique for causing the Windows operating system of someone you are communicating with to crash.

A hacker with benign intentions is called a ‘white hat’.

Certificate Revocation List (CRL) is a method of using a public key infrastructure for maintaining access to servers.

‘Finger’ is an Internet tool for locating people on other sites. It gives access to non-personal information.

OCSP (Online Certificate Status Protocol) is one of two common schemes for maintaining the security of a server.

RDF (Resource Definition Framework) is a set of rules for creating descriptions of information available on the World Wide Web.

SOAP (Simple Object Access Protocol) is a protocol for client server communication that sends and receives information ‘on top of HTTP.

South Pacific Railroad laid down telegraph wires across tracks to help railway stations keep in touch.

The term ‘petabit’ is used in discussing possible volumes of data traffic per second in a large network.

Wake-on-LAN (WOL) is a technology that enables a computer motherboard to switch itself on (and off) based on signals arriving at the computer’s network card.

Accounting with SIMMS 2015

simms_accounting3
SIMMS Accounting Software solution is the smart solution for organizations looking to replace a Stand- Alone Accounting Program with a comprehensive Business Management Solution with built-in Integrated Accounting Functionality.

The Accounting software is carefully structured for medium- to large-sized mid-market businesses with 10 to 1,000+ personnel. It contains advanced financial management, which serves as the core for the entire suite of applications.

Beyond the solution’s central accounting functionality, SIMMS also includes advanced budgeting, advanced allocations, multi-currency management, currency trader management, advanced banking, budgeting, fixed asset management and cash management capabilities. It’s all you’ll need for accounting – and more.

  • Accounts Payable: Our SIMMS Accounts Payable module provides a comprehensive solution for managing expenditures.
  • Accounts Receivable: The SIMMS Accounts Receivable Module tracks receivables, plans cash flow and provides extensive information and reporting features to give you vital business insights to plan for the future.
  • Banking: With SIMMS you can edit and add credit card and bank accounts, and easily enter deposits, transfer funds, enter cash, cheque or credit card transactions as well as reconciling cash and credit cards via bank reconciliation.
  • Budgets: Maintain and enforce budgets with ease and transfer budget amounts from one account to another.
  • Financial Reporting: SIMMS Software offers virtually unlimited financial reporting capabilities.
  • Flexible Chart of Account Structure: Create account structure to fit your business needs using up to 30 characters and 10 segments.
  • General Ledger: The SIMMS General Ledger module has many powerful features to help you efficiently manage your accounting.
  • Multi-Currency: Process payments and invoices in multiple currencies.
  • Sales Commissions: Calculating sales commissions due has never been easier. SIMMS can auto-calculate commissions based on either the AR receivable or the Transactional method.

SIMMS 2015 software has it all: Purchasing, Sales, Item Management, Customer Management, Accounting , Order Fulfillment, Replenishment, Advanced Budgeting, Commission Management, various pricing and costing methods, Kitting (BOM), Work Order Management, Serial Number Control, Manufacturer Lot Management and much more.

You need not settle for a package with less…

www.simmssoftware.com                    sales@kcsi.ca

Gaining the Edge Over Your Competition

simms_competition

The automation of core business processes increases your efficiency and provides you with crucial information necessary to effectively position your workforce. Providing your company with access to back-office tools that streamline your marketing, selling, and supporting processes will provide you with the tools to deliver more intuitive and easier-to-configure software to your customers.

Any business intelligence program will enable your organization to gather more value from information, and in turn, provide you with more guides to make better decisions.

Acquiring competitive intelligence and monitoring your internal business metrics is achievable through use of a flexible rules engine that supplies you with a complete and thorough review of information. Such advanced online tools permit the monitoring of all internal metrics to result in a comprehensive view of your organization. The knowledge of your competition is and the strategy they use to gain customers and how the market views these competitors is vital to your business. How you measure up against your competition is integral to maintaining your competitive edge.

SIMMS Inventory Management software can help you gain – and maintain – your edge over your competitors.

Visit www.simmssoftware.com or email sales@kcsi.ca today to find out more about SIMMS’ versatility and strength.

 

Wisdom of Humor

kcsi_wisdom&humor

There is a story about a monastery in Europe perched high on a cliff several hundred feet in the air. The only way to reach the monastery was to be suspended in a basket, which was pulled to the top by several monks who had to pull and tug with all their strength.
Obviously the ride up the steep cliff in that basket was terrifying. On his way up, one tourist noticed that the rope by which he was suspended was old and frayed. With a
trembling voice he asked the monk who was riding with him in the basket how often they changed the rope.

The monk thought for a moment, shrugged, and answered, “Whenever it breaks.”

~~~~~~~~~~~~~~~~

A well-meaning customer of the famed Neiman-Marcus department store felt prompted to send Stanley Marcus this letter:

Dear Mr. Marcus:
I have been receiving beautiful and expensive brochures from you at regular intervals. It occurs to me that you might divert a little of the fortune you must be spending for this advertising matter to raise the salaries of your more faithful employees. For instance, there’s an unassuming, plainly-dressed little man on the second floor who always treats me with extreme courtesy when I visit your store and generally persuades me to buy something I don’t really want. Why don’t you pay him a little more? He looks as though he could use it.

Yours truly,
Mrs. W. S.

By return mail came Marcus’ reply:

Dear Madam:
Your letter impressed us so deeply that we called a directors’ meeting immediately, and thanks solely to your own solicitude, voted my father a twenty-dollar-a-week raise.

Yours truly,
Stanley Marcus

~~~~~~~~~~~~~~~~

Fred Watkins, the local barber, is the most negative person in our town. John Jordan, the president of the Rotary Club, was sitting in his chair one day, extremely excited.

“Guess what, Fred,” he said.

Fred muttered, “What?”

“My wife and I are going to Italy for a month.”

“I’ve heard all about Italy,” Fred replied. “The people are rude. The food is terrible. The countryside is ugly.”

John paid no attention and continued, “And I’m going to spend a week in Rome.”

“Big deal,” said Fred. “Bunch of broken down old buildings.”

Undeterred, John went on. “And I’m going to visit the Vatican. I’m even going to have an audience with the Pope.”

“Oh, yeah,” said Fred, “I know about those so-called papal audiences. You’ll be packed into the square with a million other dopes and the Pope will wave from the balcony. Big deal.”

A month went by and John was once again in the barber chair. “So how was your trip to Italy?” asked Fred. “As bad as I thought it would be, right?”

“Not at all,” John responded. “The people were warm and friendly. The food was wonderful. The countryside was gorgeous.”

“But Rome is a dump. Am I right?” the barber persisted.

“No,” John answered, “Rome was delightful. We could have stayed a year and not run out of fascinating places to see.”

“And how about your visit with the Pope?” asked the barber, expecting his prediction to be fulfilled.

John answered, “Well, I have to admit, you were half-right about that. The Pope was up there on the balcony and I was back in the crowd with thousands of people, but two uniformed Swiss Guards came over and told me the Pope wanted to talk to me. They escorted me right up onto the balcony with him.”

“What did he tell you?”

“He didn’t tell me anything. In fact, he had a question for me.”

“Well, what did he ask?” queried the incredulous barber.

John took a minute to allow the suspense to mount. “The Pope said to me, ‘Tell me, my son, where did you get that terrible haircut?’”

 

Servicing with SIMMS 2015

simms_servicing

The fastest, easiest way to track the servicing you perform for clients is SIMMS’ comprehensive Servicing Module.

Create purchase orders on demand, items and labor booked can be dedicated to the Servicing process.

Check estimates, actuals/variances, and book materials and time in great detail. This optimizes the use of your stock and your workforce, freeing you to attend to other work with confidence and accuracy.

Orders can be created to fill required repair demands, and when they are subsequently received into the system, they retain their dedication that you decided before you ordered them. This streamlines the guarantee for your customers when stock otherwise might have been received into the system and allocated by other jobs and projects.

• Affiliate specific items with particular processes so that when they are repeated for another customer, the processes can be saved as templates.

• Assign prefixes to repair orders to continue your decided naming/ numbering scheme.

• Combine multiple purchase orders into one shipment from your suppliers.

• Estimate service jobs for both item costs and dedicated usage of workers.

• Examine whether your billing amount for service remains within your desired revenue structure by examining the detailed variance reports.

• Generate purchase orders that remain dedicated to the repair order for which they were created.

• Keep records of actual time and labor to assess the best use of materials and workers in each process.

• Receive from dedicated purchase orders and bring the materials contained directly to the service department where they are needed.

• Schedule and manage the time taken for each step of each service process to give your customers accurate breakdowns of the work performed.

• Track the dates of each repair order for accurate information requests to satisfy your customers.

For more information, email sales@kcsi.ca or visit www.simmssoftware.com today.

Tech Tips

simms_wisdom

1999 was when college student Shawn Fanning invented Napster, a computer application that allows users to swap music over the Internet.

Back in 1994, The White House launched its website, www.whitehouse.gov.

1994 was also the year that initial commerce sites were established and mass marketing campaigns are launched via e-mail, introducing the term ‘spamming’.

In 1996, CompuServe, America Online, and Prodigy start providing dial-up Internet access. The same year, Sun Microsystems launched Java.

Also in 1996, around 45 million people were using the Internet, with roughly 30 million of those in the US and Canada, 9 million in Europe, and 6 million in Asia Pacific.

In 1997, on July 8, Internet traffic records were broken as the NASA website broadcasts images taken by Pathfinder on Mars.

In 1999, “e-commerce” became the new buzzword as Internet shopping rapidly spread.

In 2000, deviant computer programmers began spreading viruses with increased frequency. The Internet bubble bursts, as the fountain of investment capital dries up and the Nasdaq plummeted.

In 2001, Napster was dealt a fatal blow when the 9th US Circuit Court of Appeals in San Francisco rules that the company was violating copyright laws.

In 2002, a staggering 58.5 percent of the US population used the Internet.