Do you ever wonder where that stack of widgets is? How long
did that vendor say it would take to get us those fizzbinns? Is Project Z-180 ever
going to be completed? These very important questions always occur when handling
your inventory concerns.
With SIMMS Inventory Management
software, you can always get these answers quickly and easily. Analytical
reports and project management features enable SIMMS users to keep complete
control of more than just inventory – it also allows scheduling of projects and
can provide data needed for getting ongoing projects finished and out the door.
Contact KCSI today to
learn more about getting quick answers to your most important questions.
One of the ways KCSI has built its business has been to
deliver outstanding customer service. At KCSI, we have maintained a two hour
call return policy. A great deal of the people who call us never expect a
response, figuring that there’s nobody here behind the website to help them.
When someone answers the phone, people frequently say, “I can’t believe you
answered the phone. I never expected to get a real person!”
The truth is that the only people who ever find out about
our two hour call return policy are those who call us after business hours. In
terms of email, wait time might be about the same, but most often is less. Backlogs
of emails from the night before require some nimble responses, but you will
hear back from us as quickly as humanly possible. After all, your response time
to your customers represent your company’s reputation, and can have powerful
and dramatic repercussions.
For instance, let’s say a possible client is choosing custom
software and your company is neck-and-neck in terms of qualifications. 83% of
the time, the would-be client will leave a message with both companies, and
then wait – and they’ll ultimately choose the company that got back to them
first. They have a right to expect that top level of service. And as the
powerful result of that service quality, YOU have the right to expect that they
will mention your software – and its customer service quality — to others.
So imagine, you get free referrals based only on a high
quality service that you ALREADY provide. You can’t get much more for your
support dollar than that, a support dollar you already have marked in your
For more information on optimizing the many dimensions of your customer service, check out John Jantsch’s wonderful book “The Referral Flood”. For more information on receiving the best customized software, contact KCSI at www.kcsi.ca. ?
When you use SIMMS you can employ the versatile feature of Categorization. In addition
to categorizing stock into generic groups, users can take advantage of using
sub-categorization to monitor inventory sales and transactions for the benefit
of profit margins and/or pinpointing which items are not selling and conclude
if any problems are contributing to that condition.
From their creation in your SIMMS inventory system, items begin to acquire
historical records of acquisition, usage, repair and turnover. Using this
cumulative data can keep users on top of accurate data that reveal the
information needed to make fiscal and logical decisions needed to be made.
Thus, the decision of items’ categorization should be given much consideration
so that this data advantage can be exercised to optimum effectiveness.
Categorizing merchandise with SIMMS is both quick and easy, and when
combined with SIMMS’ versatile and comprehensive reporting capabilities, you
gain the edge not available in other inventory software packages. Management of
your business can be much smoother and robust once categorization becomes one
of your first decisions when you acquire SIMMS, optimizing your information and
maximizing your profit margin.