Instant Inventory Information

Do you ever wonder where that stack of widgets is? How long did that vendor say it would take to get us those fizzbinns? Is Project Z-180 ever going to be completed? These very important questions always occur when handling your inventory concerns.

With SIMMS Inventory Management software, you can always get these answers quickly and easily. Analytical reports and project management features enable SIMMS users to keep complete control of more than just inventory – it also allows scheduling of projects and can provide data needed for getting ongoing projects finished and out the door.

Contact KCSI today to learn more about getting quick answers to your most important questions.

KCSI: GREAT SERVICE Increases Referrals

One of the ways KCSI has built its business has been to deliver outstanding customer service. At KCSI, we have maintained a two hour call return policy. A great deal of the people who call us never expect a response, figuring that there’s nobody here behind the website to help them. When someone answers the phone, people frequently say, “I can’t believe you answered the phone. I never expected to get a real person!”

The truth is that the only people who ever find out about our two hour call return policy are those who call us after business hours. In terms of email, wait time might be about the same, but most often is less. Backlogs of emails from the night before require some nimble responses, but you will hear back from us as quickly as humanly possible. After all, your response time to your customers represent your company’s reputation, and can have powerful and dramatic repercussions.

For instance, let’s say a possible client is choosing custom software and your company is neck-and-neck in terms of qualifications. 83% of the time, the would-be client will leave a message with both companies, and then wait – and they’ll ultimately choose the company that got back to them first. They have a right to expect that top level of service. And as the powerful result of that service quality, YOU have the right to expect that they will mention your software – and its customer service quality — to others.

So imagine, you get free referrals based only on a high quality service that you ALREADY provide. You can’t get much more for your support dollar than that, a support dollar you already have marked in your budget.

For more information on optimizing the many dimensions of your customer service, check out John Jantsch’s wonderful book “The Referral Flood”. For more information on receiving the best customized software, contact KCSI at www.kcsi.ca. ?

SIMMS’ Item Categories

When you use SIMMS you can employ the versatile feature of Categorization. In addition to categorizing stock into generic groups, users can take advantage of using sub-categorization to monitor inventory sales and transactions for the benefit of profit margins and/or pinpointing which items are not selling and conclude if any problems are contributing to that condition.

From their creation in your SIMMS inventory system, items begin to acquire historical records of acquisition, usage, repair and turnover. Using this cumulative data can keep users on top of accurate data that reveal the information needed to make fiscal and logical decisions needed to be made. Thus, the decision of items’ categorization should be given much consideration so that this data advantage can be exercised to optimum effectiveness.

Categorizing merchandise with SIMMS is both quick and easy, and when combined with SIMMS’ versatile and comprehensive reporting capabilities, you gain the edge not available in other inventory software packages. Management of your business can be much smoother and robust once categorization becomes one of your first decisions when you acquire SIMMS, optimizing your information and maximizing your profit margin.