Accuracy and immediate tracking of items is one of the important tasks your company can perform, and inventory personnel should be able to quickly add the warranty data to items that are received on invoices in combination with other stock. Once received with assigned data, stock in your system carries that data permanently, allowing for your customers’ satisfaction and providing valuable data about those items that may have a consistent record of required repairs and/or replacements.
Return Merchandise Authorization (RMA) and Return to Vendor (RTV) features, your customers should never have to wait long for their replacement or repair of items under warranty. Drop-ships of items directly from an item’s vendors is yet another feature to streamline this process. Settings in your software should allow for easy access to items that may have passed their warranty dates so that users can avoid beginning the replacement or repair process as any RMAs come into the system.
Warranty tracking needs to allow for easy access to warranteed items so that their aging and expiry can be monitored. Check out more information on the process here.