If customer satisfaction is your goal, then you need to provide answers and solutions. One of the more challenging but necessary customer service features is the replacement of goods that have become faulty through design or disfunction. Items arrive at the customer either not functioning or perhaps even when unordered (the customer orders three widgets and receives four accidentally). This RMA (Returned Merchandise Authorization) process must be competent and immediate. The SIMMS Inventory Management Software Solution masters this process for you, with infinite tracking capabilities and precise detail coordination. If your business has the responsibility of managing returned items, contact KCSI today to learn more about how SIMMS can make this important feature easy-to-use and accurate.