One of the ways KCSI has built its business has been to deliver outstanding customer service. At KCSI, we have maintained a two hour call return policy. A great deal of the people who call us never expect a response, figuring that there’s nobody here behind the website to help them. When someone answers the phone, people frequently say, “I can’t believe you answered the phone. I never expected to get a real person!”
The truth is that the only people who ever find out about our two hour call return policy are those who call us after business hours. In terms of email, wait time might be about the same, but most often is less. Backlogs of emails from the night before require some nimble responses, but you will hear back from us as quickly as humanly possible. After all, your response time to your customers represent your company’s reputation, and can have powerful and dramatic repercussions.
For instance, let’s say a possible client is choosing custom software and your company is neck-and-neck in terms of qualifications. 83% of the time, the would-be client will leave a message with both companies, and then wait – and they’ll ultimately choose the company that got back to them first. They have a right to expect that top level of service. And as the powerful result of that service quality, YOU have the right to expect that they will mention your software – and its customer service quality — to others.
So imagine, you get free referrals based only on a high quality service that you ALREADY provide. You can’t get much more for your support dollar than that, a support dollar you already have marked in your budget.
For more information on optimizing the many dimensions of your customer service, check out John Jantsch’s wonderful book “The Referral Flood”. For more information on receiving the best customized software, contact KCSI at www.kcsi.ca. ?
When you use SIMMS you can employ the versatile feature of Categorization. In addition to categorizing stock into generic groups, users can take advantage of using sub-categorization to monitor inventory sales and transactions for the benefit of profit margins and/or pinpointing which items are not selling and conclude if any problems are contributing to that condition.
From their creation in your SIMMS inventory system, items begin to acquire historical records of acquisition, usage, repair and turnover. Using this cumulative data can keep users on top of accurate data that reveal the information needed to make fiscal and logical decisions needed to be made. Thus, the decision of items’ categorization should be given much consideration so that this data advantage can be exercised to optimum effectiveness.
Categorizing merchandise with SIMMS is both quick and easy, and when combined with SIMMS’ versatile and comprehensive reporting capabilities, you gain the edge not available in other inventory software packages. Management of your business can be much smoother and robust once categorization becomes one of your first decisions when you acquire SIMMS, optimizing your information and maximizing your profit margin.
Very often administrators must coordinate their staff to handle seasonal maladies that affect production teams. A bout of flu can quickly decimate an office, and departmental control can be seriously challenged.
With SIMMS Inventory Management system, users can rotate in and out the workers with ease. Administrators can choose which features and details each user can have, thus increasing security of your information.
Also, Kitting and Project Management are easily handled and shortages in manpower allow for easy addition of short-term workers. In addition, when some employees take vacation time in the fall and their days are booked off, the administration of the change in personnel for the period(s) in question can be handled with ease and accuracy.
Contact KCSI today to discover more about how SIMMS can help your business achieve even greater productivity.
One of the things we all should consider is when someone is about to invest in a new software package, does the company that makes it and sells it actually USE it themselves? Every amendment, improvement and new feature added to SIMMS has been designed and tested by the very people who wanted it to exist. Such reliable navigation is to be expected because accurately tracking your time down to the minute, managing your stock and processing your payments – both incoming and outgoing – were initially crucial activities to our company and, thus, became a part of SIMMS so that they can remain reliable for you.
Approaching three decades after we began the waters are still just fine. And what’s more important, both our company and our clients are still here. We’ve built a sustainable application that continues to grow and improve with each new version.
Give SIMMS a try today. Email us here.
3500 BC to 2900 BC: The Phoenicians develop an alphabet. The Sumerians develop cuneiform writing-pictographs of accounts written on clay tablets. The Egyptians develop
1775 BC – The Greeks use a phonetic alphabet written from left to right.
1400 BC – Oldest record of writing in China, on bones.
1270 BC – The first encyclopedia is written in Syria.
900 BC – The very first postal service, for government use, in China.
776 BC – First recorded use of homing pigeons used to send a message the winners of the Olympic Games to Athenians.
530 BC – The Greeks start the very first library.
– 170 BC: Papyrus rolls and early parchments made of dried reeds-first portable and light writing surfaces.
– 100 BC: Human messengers on foot or horseback common in Egypt and China with messenger relay stations built. Sometimes fire messages used instead of humans.
14 AD- The Romans establish postal services.
37 – Heliographs – Roman Emperor Tiberius uses mirrors to send messages.
105 – Tsai Lun of China invents paper as we know it. Many say that this, along with the invention of the wheel, where what changed the world most.
305 – First wooden printing press invented in China, which used symbols carved on a wooden block.
1049 – First movable type, clay, invented in China by Pi Sheng.
The SIMMS Inventory Management system enables users to keep confident of their data and system.
Firstly, backups of SIMMS Installer files should be made each time a service pack or full version is released. This always guarantees you have the tools available to re-establish your installation in case any update to your operating system or its features.
Secondly, your company files (databases) can be backed up as often as one’s in-house IT Department schedules them. If each week sees dozens of transactions occurring then weekly backups are advised and can be performed manually by any administrative user. If your established backup protocol is either more often or less often than weekly, then you can conduct the backup process any time.
Regular backups guarantee the integrity of your data at all times and make for easy restoration at whatever time you want or need to perform one.
Contact KCSI today to learn the simple steps to accomplish true security of your SIMMS system.
Often we wonder how to improve our turnover rates, which are the true mark of inventory management success. Having the stock on hand to easily fill any orders made by customers is the ideal, because inventory is only worthwhile if it is available when it is needed, so that the goal of converting it back into capital as soon – and as often – as possible can be met. The most robust and complete collection of features and functions available from any inventory and accounting software package in the world today awaits your use when you choose SIMMS.
Sales precision, purchasing reliability, scheduling, optimized manpower, shipping, receiving – all aspects of commerce are under your complete control, and with a comprehensive collection of reports on all aspects of your business, you can make the adjustments you need to keep the lead in your industry or business quarter.
SIMMS Inventory Management software helps you track the items that sell, as well as the ones that don’t, and then make quick improvements to your bottom line. Contact KCSI today to learn more about the advantages that SIMMS can bring to your company. ?
Far too often companies wait and wait before realizing the importance of having someone serve as their inventory specialist. Inventory is too often handed to someone unfamiliar and unprepared. There is always someone who has the natural skill set to do well in such an important position. Never choose just anybody. Give the inventory tasks to several within your organization and you’ll soon discover which person has the natural talent. The ones with ideas for improvement and the ability to both voice and implement the ideas are a valued asset to your company.
Don’t waste people where they will not excel — put the best people into every department if you truly wish to succeed. Once your inventory person is chosen, everyone else must know it, and further know that he or she will be using THE state-of-the-art inventory management solution: SIMMS.
Don’t waste either time or talent: contact KCSI today to help us help you improve your business with the right software in the hands of the right person.
Profit is the dominant factor in all business – it solves most problems and opens many doors for expansion, to personnel and with planning. With SIMMS Inventory Management software you gain the edge by always knowing where your Profit Line is, and allows you to begin the steps towards where you want it to be.
From a wide array of reports, users can choose the criteria on which they base their improvements and keep track from week-to-week or choose longer terms for analysis. Make inventory adjustments as you need to, coordinating all your items in all your locations so your stock is where you need it to sell. Reduce overhead by monitoring your costs; increase revenue by always being on top of your sales prices. Put more money in your accounts and save more of it with SIMMS.
Contact KCSI today to discover more about how SIMMS can add to your profits.