The customers of today have countless advantages because every company is out to gain their business. To stay competitive, your company’s process must include some very specialized levels of service, sales tracking and problem resolutions. The process of Service and Returns is one such challenge for distributors and manufacturers.
To outdistance your competition, you will need a comprehensive and integrated return management process to boost customer satisfaction and save you time.
With SIMMS 2013’s Return Merchandise Authorization (RMA) feature, returns and replacements are handled easily and accurately.
Generate RMA/RTV Reports
You can print important RMA/RTV related reports in SIMMS to always keep you up-to-date with the progress of everything in your Service and Returns department.
Purchase History Tracking
Use SIMMS to view each customer’s purchase history. Using the Service and Returns module you can process RMAs for items, determine from which sales transactions the items were related, and once items are repaired or replaced, then process the items on the completed RTV back into your system and finally back out to their customers.
Repair or Destroy Items
In SIMMS, you can track every detail of the fix and/or destroy process that your company provides.
(RTV) Return to Vendor
SIMMS handles the details of sending items back to vendor and/or manufacturers for repair.
Serial Number & Lot Tracking
SIMMS tracks all serial numbers and lot numbers for the RMA items involved in every transaction.
SIMMS updates you when items pass their warranty coverage as you complete each RMA-IN document. You can thus prevent items from flowing into your shop with expired warranties.
Service and Returns are handled with priority and professional care in SIMMS 2013. You will notice immediately the thoroughness and speed of SIMMS to manage all of your RMA/RTV needs. Visit www.simmssoftware.com or email firstname.lastname@example.org today to find out more.