Tag Archives: software

KCSI: GREAT SERVICE Increases Referrals

One of the ways KCSI has built its business has been to deliver outstanding customer service. At KCSI, we have maintained a two hour call return policy. A great deal of the people who call us never expect a response, figuring that there’s nobody here behind the website to help them. When someone answers the phone, people frequently say, “I can’t believe you answered the phone. I never expected to get a real person!”

The truth is that the only people who ever find out about our two hour call return policy are those who call us after business hours. In terms of email, wait time might be about the same, but most often is less. Backlogs of emails from the night before require some nimble responses, but you will hear back from us as quickly as humanly possible. After all, your response time to your customers represent your company’s reputation, and can have powerful and dramatic repercussions.

For instance, let’s say a possible client is choosing custom software and your company is neck-and-neck in terms of qualifications. 83% of the time, the would-be client will leave a message with both companies, and then wait – and they’ll ultimately choose the company that got back to them first. They have a right to expect that top level of service. And as the powerful result of that service quality, YOU have the right to expect that they will mention your software – and its customer service quality — to others.

So imagine, you get free referrals based only on a high quality service that you ALREADY provide. You can’t get much more for your support dollar than that, a support dollar you already have marked in your budget.

For more information on optimizing the many dimensions of your customer service, check out John Jantsch’s wonderful book “The Referral Flood”. For more information on receiving the best customized software, contact KCSI at www.kcsi.ca. ?

Exception Reporting


A natural outgrowth of systems with master scheduling, exception reporting helps re-buyers and inventory managers know where to take action without their having to review every item every week in detail. Retail and direct inventory systems both use exception reporting. Types of exception reports include:

  1. Management Reports (for instance, top 50/bottom 50 in sales)
  2. Product Characteristic Reports (e.g., all items in a certain fabric across departments)
  3. POs needed based on stock-out calculations, on hand and on order, and projected demand with item/vendor lead time
  4. Ranking reports for returns, cancellations, gross margin, and liquidation
  5. Forecast variance plan to actual
  6. Slow sellers and candidates for liquidation
  7. New vs. Repeat performance
  8. Imported vs. Domestic Product

For more information on exception reporting visit www.simmssoftware.com or email sales@kcsi.ca today.

SIMMS Inventory Control Software Awarded Another 5 Stars Award

SIMMS Inventory Control Software was awarded another 5 Stars Award.  Softrecipe.com awarded SIMMS this honor due to the cleanliness of the inventory software and also because the software is virus free.

SIMMS Inventory Control Software 5 Stars Award

Here is what Softrecipe.com had to say:

SIMMS Inventory Management Software provides control of data pertaining to the receipt of goods, movement of goods within or between locations, the sale, removal or other disposition of goods AND the precise valuation and status of goods remaining in inventory at any given point in time.

SIMMS Inventory Management Software provides your company with a major competitive advantage versus competitors who are unable to access the same strategic information.

SIMMS Inventory Control Software has been designed to accommodate the needs of both large and small businesses. SIMMS Inventory Control Software gives everyone in the company total control and access, depending on the permissions assigned to the user, wherever they are – in a warehouse, in an office, behind a cash register, working from home, working from a remote location half way around the world, in a service truck, in front of a customer, at the loading/receiving dock, or in transit from one location to another.

SIMMS does more than simply automate your inventory control process; it also provides robust materials management. SIMMS Clients enjoy functionality unmatched by any other provider in the market.

With SIMMS, you can get a powerful affordable enterprise solution, right from the start. Now, you finally have the option of giving your business all the help it will ever need in terms of Complete Inventory Control.

An Industrial Parable


A Japanese company (Toyota) and an American company (General Motors decided to have a canoe race on the Missouri River. Both teams practiced long and hard to reach their peak performance before the race.

On the big day, the Japanese won by a mile.

The Americans, very discouraged and depressed, decided to investigate the reason for the crushing defeat. A management team made up of senior management was formed to investigate and recommend appropriate action. Their conclusion was the Japanese had 8 people rowing and 1 person steering, while the American team had 8 people steering and 1 person rowing.

Feeling a deeper study was in order, American management hired a consulting company and paid them a large amount of money for a second opinion. They advised, of course, that too many people were steering the boat, while not enough people were rowing.

Not sure of how to utilize that information, but wanting to prevent another loss to the Japanese, the rowing team’s management structure was totally reorganized to 4 steering supervisors, 3 area steering superintendents and 1 assistant superintendent steering manager. They also implemented a new performance system that would give the 1 person rowing the boat greater incentive to work harder. It was called the ‘Rowing Team Quality First Program,’ with meetings, dinners and free pens for the rower. There was discussion of getting new paddles, canoes and other equipment, extra vacation days for practices and bonuses.

The next year the Japanese won by two miles.

Humiliated, the American management laid off the rower for poor performance, halted development of a new canoe, sold the paddles, and canceled all capital investments for new equipment. The money saved was distributed to the Senior Executives as bonuses and the next year’s racing team was out-sourced to India.

Here’s something else to think about: Ford has spent the last thirty years moving all its factories out of the US, claiming they can’t make money paying American wages. Toyota has spent the last thirty years building more than a dozen plants inside the US.

The last quarter’s results: Toyota made 4 billion in profits while Ford racked up 9 billion in losses. Ford folks are still scratching their heads.

Pieces of Cheese


One virtual adventure I explain to people is that in the best software experiences, we always know by the feeling we get when just wandering through. I ask them to imagine themselves as a lowly mouse – running through unfamiliar surroundings. Some packages seem eager to reveal themselves and encourage wandering, while others leave me feeling cold and trapped within walls too high to peek over.

“Hello, little one,” a serious office application once said, “Rest here a while. It’s no good running everywhere too quickly. Take your time. A tiny mouse like you might get tired. Oh, by the way – here’s some cheese.”

That’s the metaphor for a good software experience. There’s always a treat in store for you whenever you pause long enough to look around. Do you ever look, for lack of a better phrase, in the corners? You’ll probably dread the idea, imagining a cluster of dust bunnies and lost socks, but quite often you’ll be pleasantly surprised. Some feature, some menu, some tool that is far beyond your needs may produce that sense of discovery that filled us all with wonder when we were children.

Despite the different needs of numerous users of software, their goals and their purposes, the basic relationship between a user and an application software boils down in every case to four common factors that decide for you whether your experience is one of quick satisfaction or slow frustration:  I abbreviate it as “TRASH ‘EM”, or more accurately, TRSM – Tasks, Reports, Searches and Menus.

–          Tasks should warm you up inside because you’ve done them before. How long has it taken for you to feel familiar and comfortable?

–          Reports should beckon to you to produce them – to see if results are better than last time around.

–          Searches should remind you of shortcuts and past successes you’ve had.

–          Menus should remind you of the program’s internal logic – how it thinks, and what the pros who contributed to the design get up to: they do THIS first and THAT next.

The “1”s and “0”s – friendly gremlins, I call them – all work well together by now: at least they should. And often your experience is decided by this very factor. Does it do what you need it to do in as little time as possible? While familiarity does breed speed, the proof in the pudding will always be flow and fluidity.

Ask this if you ask anything: does the software take time or make time? If it “makes” time, you’re virtually out the door at 4:30. If it “takes” time, it’s 7:00 PM and you’re actually still not done for the day. While games and iPhone apps are fun, most software is there to shorten your work day while still getting everything done. Such is likely ever to be true, and if software designers and developers are worth anything, they should endeavor to remember it.

Don’t Let Demos Scare You


“No matter how slick the demo is in rehearsal, when you do it in front of a live audience, the probability of a flawless presentation is inversely proportional to the number of people watching, raised to the power of the amount of money involved.”
Mark Gibbs

Software demonstrations can, as the above suggests, be the bane of those presenters tasked with opening up the customer’s mind toward a decision to buy. But if the software is sound, and has been tested within an inch of its life, presenters may proceed with confidence.

“Controlling complexity is the essence of computer programming.” — Brian Kernigan

Good software can be — and in most cases should be — anchored in a flawless and intricate design. But the bones of the structure are not seen, nor do their suggested traces ever make an appearance. Stability comes from unseen virtual anchors in the code, placed carefully to assure that success is built on success.

“There are two ways of constructing a software design. One way is to make it so simple that there are obviously no deficiencies. And the other way is to make it so complicated that there are no obvious deficiencies.” — C.A.R. Hoare

While SIMMS Inventory Management software expands and improves, it incorporates new features, improves in its speed and performance and provides its users more and more, the sub-assemblies within it all function floating on top of a sound and stable matrix of reliable data procedures.

For price, versatility and reliability, contact KCSI today for more information on how SIMMS can make your business run smoother and simpler…thanks to strength and complexity that you never see.


SIMMS 2013’s Shipping and Receiving


SIMMS 2013 coordinates your receiving and shipping processes, making both smoother and quicker while adding tracking to all important information needed for shipments. Detailed packing slips help you to limit reduce your manual handling while picking lists streamline the order filling you need to perform.

SIMMS 2013 helps you satisfy your customers by coordinating direct shipping from invoices or sales orders as well as from the Fulfillment Manager. Delayed shipments or backlogs in shipping can be seen before any problems become apparent. You have constant view of upcoming shipments and shipments that are already underway. Shipments to the same customer from different orders are easily monitored and detailed box labels make your tracking process easier and more accurate.

Packing slips can be generated from invoices, sales orders and the Fulfillment Manager so when the shipping department picks items from the packing slip, data remains both precise and useful.

SIMMS 2013’s Shipping and Receiving features also empower you to:

• Combine multiple orders into single shipments and save money.

• Enter several lines of instructions in the Shipping Manager if you have important shipping information that needs to accompany the shipment.

• Enter shipment ETAs by selecting the date the shipment is expected in the Estimated Arrival Date field.

• Issue/receive items from/to more than one stock location on a single invoice/receipt.

• Modify receipts to incorporate freight costs and handling charges levied by vendors at a later date. Simply add a line item in the receipt with the price and description of the charge then re-save the receipt.

• Select alternate ship-to locations at the stage of shipping or add a new ship-to address on the fly.

• Track the dates of each shipment automatically by configuring inventory items with their default weights. SIMMS then utilizes this information when shipping (although you can override the weight at the shipping stage if you require).

• Track the number of boxes assigned to a shipment by assigning each box a label and assigning orders (or individual items from orders) to each box within a shipment. This gives you the ability to track how many boxes per shipment were utilized, and what labels were assigned to each of the boxes.

Timely and accurate shipping and receiving is a necessity for any business of repute. For more information on how SIMMS 2013 can help you achieve your best levels ever, visit www.simmssoftware.com or email sales@kcsi.ca today!