SIMMS 2013’s Warranty Tracking allows for easy access to warranteed items and the immediate access to warranty information so that replacement and repair processes can be begun and their progress can be tracked. Warranties are assignable on the manufacture of an item or when it is received into the SIMMS system.
Using SIMMS’ extensive Return Merchandise Authorization (RMA) and Return to Vendor (RTV) features, your customers should never have to wait long for their replacement or repair of items under warranty. Drop-ships of items directly from an item’s vendors is yet another feature to streamline this process. Settings in SIMMS allow for easy access to items that may have passed their warranty dates so that users can avoid beginning the replacement or repair process as any RMAs come into the system.
Stock count precision and tracking of items in the blink of an eye are two of the advantages of SIMMS, as new users can immediately add warranty information to goods that are received on invoices in combination with other stock. Once received with assigned data, stock in the system carries that data permanently, which allows for your customer’s satisfaction and provides valuable data about those items that may have a consistent record of required repairs and/or replacements. All these features add to SIMMS strength in supplying its users with all pertinent data at the click of a mouse.